At Maloja Shop, we’re passionate about getting high-performance activewear to adventurers worldwide. Below you’ll find answers to common questions about our products, shipping, and services.

About Maloja Shop

Who is Maloja Shop for?
Our target customers are active individuals who value performance and quality in their sportswear, particularly cyclists, climbers, skiers, and outdoor enthusiasts. Whether you’re training for your next climb or upgrading your cycling wardrobe, we’ve got you covered.
What’s Maloja Shop’s style?
We offer technical, performance-driven activewear with a focus on functionality. Our products range from specialized cycling gear (like bib shorts and cycling jerseys) to climbing trousers and cross-country ski apparel, all designed to support your active lifestyle.

Products

What types of products do you offer?
Our product range includes:
  • Cycling apparel: 3/4 length cycling trousers, bib shorts, cycling jerseys, cycling glasses
  • Outdoor gear: climbing trousers, bouldering trousers, cross-country ski trousers
  • Swimwear: bikini sets, bikini tops and bottoms, boardshorts
  • Casual activewear: blouses, button-up shirts, casual trousers, down skirts
How do I choose the right size?
Each product page includes detailed size charts. For performance gear like cycling shorts or climbing trousers, we recommend checking these carefully as fit is crucial for comfort and functionality during activity.

Ordering & Payments

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.

Shipping & Delivery

Where do you ship to?
We offer global delivery, excluding some Asian and remote regions. If you’re unsure about delivery to your location, please contact us at [email protected].
What are my shipping options?
We offer two reliable shipping methods:
  • Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 days after dispatch with full tracking
  • Free Shipping: For orders over £50 via EMS, delivered in 15-25 days after dispatch with basic tracking
How long does order processing take?
Orders are processed within 1-2 business days (excluding weekends and holidays). Each item undergoes quality inspection before shipment.
Will I have to pay customs fees?
For international orders, local customs fees may apply depending on your country’s regulations. These are the responsibility of the customer.

Pro Tip: Combine multiple items like cycling glasses with your 3/4 length cycling trousers to qualify for free shipping while building your perfect activewear collection.

Returns & Exchanges

What’s your return policy?
We offer an easy 15-day return policy from the delivery date. Items must be unworn, with original tags and packaging. To initiate a return, contact our customer team at [email protected].
What if my item is faulty?
We stand behind all our products. If you receive a faulty item, please contact us immediately and we’ll arrange a replacement or refund.

Contact & Support

How can I contact customer service?
Our customer care team is always ready to help at [email protected]. We’re based at 67 Rookery St, Wolverhampton, GB WV8D 6HT.
Where can I track my order?
You’ll receive tracking information via email once your order is dispatched. For Standard Shipping (DHL/FedEx), you’ll get full end-to-end tracking. For Free Shipping (EMS), basic tracking information is available.

Maloja Shop – Delivering Performance, Wherever Your Passion Takes You